Account Coordinator

Job Description

Job Description

The Account Coordinator plays a crucial role in our company by working closely with our sales team and clients to ensure efficient and effective communication and coordination. This position is essential in maintaining strong relationships with our valued clients and ensuring their needs are met. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication and customer service skills.

Job Duties & Responsibilities

• Act as the primary point of contact for designated clients, building and maintaining strong relationships to ensure customer satisfaction
• Coordinate with the sales team to ensure timely and accurate processing of client orders
• Manage client inquiries and provide proactive support and solutions to their needs
• Collaborate with cross-functional teams, including marketing, production, and logistics, to ensure seamless execution of client projects
• Maintain accurate records of client interactions and orders in the company’s database
• Prepare reports and presentations to update clients on project progress and results
• Assist in creating and implementing strategies to increase client retention and satisfaction
• Stay updated with industry trends and developments to make informed recommendations to clients
• Handle any client escalations or issues in a timely and professional manner
• Attend client meetings and presentations as needed, both in-person and virtually
• Provide support for other administrative tasks and projects as assigned by supervisors