Date: 2025-02-13 10:47:44

F&B Manager

Job Description

Application Information:

Please send your resume and cover letter to admin@lightfootandwolfville.com by April 1st, 2024

Summary of Position

The F&B Assistant Manager oversees F&B operations and delivers outstanding hospitality to all of our guests, showcasing their passion for hospitality, food, and wine together. Building a thorough knowledge of our menu and products to ensure our guests feel welcome, informed, and leave with their expectations exceeded. Must possess a positive attitude, confidence, patience and an ability to think quickly whilst managing many tasks simultaneously.

Specific Duties & Responsibilities

Ensure the opening and closing procedures are completed and assist staff when needed.
Check on-call shifts and let staff know if they are needed
Hold daily pre-service meetings
Communicate important information from the kitchen to the rest of the team
Assign server sections fairly and equitably.
Delegate tasks to restaurant team members and supervise their performance.
Address guest queries.
Ensure guest satisfaction and gracefully handle any conflicts or complaints.
Help team members resolve on-the-job challenges.
Enforce quality and outstanding Lightfoot & Wolfville hospitality standards.
Balance cash and POS systems at the end of shift.
Secure the building at the end of shift by locking all doors and setting the alarm.
Ensure all staff receive proper breaks and their roles have been covered
Assist with the training, onboarding and development of staff
Work with Food and Beverage Manager to manage staff work schedules
Ensure a fully stocked inventory and communicate ordering supplies as needed
Comply with, follow, and enforce all Lightfoot & Wolfville health and safety policies and procedures.
Act as an ambassador to Nova Scotia’s food and wine culture with personal experience and recommendations.
Develop comprehensive understanding of Lightfoot & Wolfville wine portfolio, business pillars and philosophies, and outstanding hospitality standards.
Perform other duties as assigned.

Qualifications and Experience

2 years or more of supervisory or management experience
Proficiency in English, multilingual (specifically French) considered an asset
CPR First Aid Certification desirable

Knowledge and Skills Requirements

Customer focused approach and patience
Basic knowledge of wine or a keen interest in wine
Good knowledge of restaurant operations (e.g. managing reservations, payments, POS)
Problem solving and decision-making skills
Proven work experience as a food & beverage server in a supervisory role
Basic math skills
Attentiveness and patience for customers
Ability to manage complaints with professionalism
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Ability to work long hours while standing
Excellent organizational and team management skills
Team spirit
Flexibility to work in shifts and ability to work days, evenings, weekends and holidays as needed