Access Navigator, Central Referral

Job Description

Company : IWK Health

Req ID: 152396
Department/Program: Central Referral, Mental Health & Addictions Program
Location: Halifax

Start Date: February 2024
Union Status: NSGEU Hlthcare, Healthcare Bargaining Unit
Compensation: $33.7998 - $44.1747 /hour
Closing Date: February 15, 2024 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other?۪s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi?۪kma?۪ki, the unceded and ancestral territory of the Mi?۪kmaq people. Working in Mi?۪kma?۪ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Clinical Manager of Community Mental Health and Addictions, the Access Navigator is a member of the MHA Central Referral team. The Access Navigator empathically and effectively conducts telephone facilitated in take which entails the collection of clinical information from clients, families and collateral sources. They apply this information to a decision making model and offer appropriate next step follow-up.

The Access Navigator has knowledge of available resources within the IWK and community to address Mental Health and Addictions issues and facilitates referrals for families. The Access Navigator exhibits a commitment to the highest standard of professional integrity, by interacting with colleagues, patients, families, students, and partners in a respectful and collaborative manner in keeping with principles of client centred and family centred care, IWK Health Centre standards, and their own Standards of Professional Practice as applicable.

Hours of Work

Various shifts, 7 days per week including holidays and evenings. Flexibility is required.

Your Qualifications

Bachelor of Social Work, required.
Registration with the Nova Scotia Association of Social Workers
Two (2) years minimum related clinical experience, required.
Three (3) to five (5) years experience in intake and or client navigation, preferred.
Experience in Mental Health and Addictions treatment settings, preferred.
Knowledge of the Choice and Partnership model of service delivery preferred.
Non-Violent Crisis Intervention, preferred.
Ability to assess risk of harm to self and others and triage appropriately
Demonstrated working knowledge and ability to engage and treat an ???at risk?۝ population, preferred.
Demonstrated knowledge of IWK and community resources and skills in navigating systems preferred.
Competencies in other languages an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Healthcare bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials. Additionally, as per Nova Scotia?۪s COVID-19 Vaccine mandate, any offer of employment will be conditional upon submitting proof of full vaccination status. Medical exceptions or any other kind of requested exception based upon the Health Centre?۪s obligations pursuant to the Nova Scotia Human Rights Code will be considered on a case-by-case basis

If you are an employee of IWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.