Customer Experience Ambassador

Dartmouth Chrysler Chrysler Dodge Jeep Ram

Dartmouth, NS

Dartmouth Chrysler Chrysler Dodge Jeep Ram is are looking for a Customer Experience Manager that will represent the company, working primarily in a customer experience role toensure that our customers are completely satisfied with their dealership experience.

Customer Experience Manager are highly motivated, upbeat individuals who work well both with the management team and individually when interacting with customers. They are highly organized individuals who can develop plans and execute key steps to achieving success.

The successful candidate will analyze customer experience responses for all departments and work to provide recommendations on ways to improve productivity and customer satisfaction levels.

What We Offer

• Competitive Wages
• Health and Dental benefits
• Wellness Benefits
• Employee Assistance Program
• Employee Vehicle Purchasing Plan
• Career Growth
  
  

Key Responsibilities

• Oversee and manage the end-to-end customer experience, ensuring high levels of satisfaction at all touchpoints.
• Collaborate with various departments, including sales, service, and marketing, to streamline customer interactions and enhance overall satisfaction.
• Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
• Analyze customer feedback and data to identify areas for improvement and implement strategies to address concerns.
• Resolve customer issues in a timely and satisfactory manner and escalate as necessary
• Implement innovative strategies to enhance the overall customer journey, from pre-sales to post-sales support.
• Stay abreast of industry trends and competitor activities to identify opportunities for improvement.
• Answering phones for Service and pass on messages as necessary.
• Valet vehicles to the door for customers and/or escort customers to their vehicle.
• Greet customers upon entry
• Work with customers in regards to Surveys for Service and Sales
  
  

Qualifications

• Proven experience in a customer service or customer experience management role within the automotive industry.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Familiarity with CRM systems and customer feedback tools.
• Analytical mindset with the ability to use data to drive decision-making.
• Passion for delivering exceptional customer experiences.
  
  

Apply Now!

For more information on our Company, please visit our website at www.autocan.ca . To apply, please submit your resume and cover letter on the Careers portion of our website.

We thank all applicants for their interest; however only those selected for an interview will be contacted. At AutoCanada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

Careers@autocan.ca