Job Description

Location: Kanata, ON—Possibility to work from home mdf commerce Inc . is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to join our team at MERX . What will your main responsibilities look like? In this role, you will be led to: Analyze and resolve tickets based on the service level and escalate issues when required; Monitor and manage the Client Service queue and program-specific inboxes; Create and update customers and organizational management reports; Identify possible improvements to processes and applications to team members; Document and update processes, procedures, and training materials for continual service improvements to ensure customer satisfaction; Responsible for delivering results in a timely manner; Meet and exceed monthly sales targets; Maintain client information in the CRM; Performs other duties as assigned. What elements of your professional background will be necessary and useful in this role? You will need to: Have a strong analytical and problem-solving skills; Have a strong attention to detail; Be able to multi-task and work under pressure in a dynamic and fast-paced environment; Focus on customer satisfaction while, keeping business context in perspective; Be dynamic and proactive/demonstrate initiative; Possess excellent English and French language skills, both oral and written, due to frequent interactions with English and French speaking internal and external colleagues and partners across Canada; Have excellent organizational skills including a good sense of priority management and be able to easily adapt to change; Possess a high level of interpersonal and communication skills, internally and with clients; Have a professional education diploma in IT support or any other equivalent high school degree or college degree; Possess 12 to 18 months of experience in a call center and/or application support level 1; All equivalent education and experience combination will be considered. We still have a lot of other things to offer you! : https://www.mdfcommerce.com/web-it-careers-en.jsp Thank you for your interest in mdf commerce . However, only selected candidates will be contacted. mdf commerce subscribes to a program of equity and equality in employment. Job Types: Full-time, Permanent Salary: $45,000.00 per year Schedule: Monday to Friday Education: Secondary School (preferred) Experience: Customer service: 1 year (preferred) Language: French (required) English (required) Work Location: Remote