Material Handler/Counter Sales

As a Counter Sales & Material Handler, you will play a dual role in supporting both customer-facing sales and warehouse operations. You will be responsible for delivering exceptional customer service at the sales counter while also ensuring accurate and efficient handling of materials in the warehouse. This hybrid position requires strong communication skills, attention to detail, and a proactive approach to both sales and logistics.

Key Responsibilities:

Customer Service & Sales Support:

• Assist walk-in customers at the counter with product inquiries, recommendations, and order processing.
• Enter, pick, and pack sales orders generated at the counter.
• Promote products and drive sales growth through merchandising and customer engagement.
• Generate leads for the Outside Account Manager by networking with customers.
• Process returns, ensuring compliance with company procedures.
• Follow up on backorders and provide accurate delivery timelines to customers

Warehouse & Material Handling:

• Pick, pack, and ship customer orders accurately and efficiently.
• Receive, verify, and put away incoming vendor shipments and customer returns.
• Identify and store special order or damaged materials appropriately.
• Load and unload trucks using forklifts and other material handling equipment.
• Maintain warehouse cleanliness and safety by removing debris and reporting hazards.
• Document shipping discrepancies and initiate freight claims when necessary.
• Notify supervisors of inventory discrepancies or damaged materials.

Qualifications

• Strong customer service and communication skills.
• Ability to operate forklifts and other material handling equipment (certification an asset).
• High attention to detail and accuracy in order processing and inventory handling.
• Solid computer skills for order entry and inventory management.
• Ability to lift and move heavy materials safely.
• Knowledge of health and safety regulations in a warehouse environment.

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree is an asset
• Minimum of 2 years of experience in customer service, counter sales, or a related role
• Outstanding customer service and verbal communication skills
• Excellent relationship-building skills with customers, vendors, and teammates
• Ability to learn and operate applicable software systems for order processing and inventory management
• Experience working in a fast-paced, dynamic environment
• Intermediate math skills with strong attention to detail and accuracy
• Ability to learn and safely operate material handling equipment (forklift certification is an asset)
• Strong work ethic and a high standard of integrity
• Ability to work well independently and collaboratively in a team setting
• Knowledge of health and safety regulations in warehouse and retail environments
• Physically capable of lifting and moving heavy materials safely
• Critical Thinking Skills

Preferred Skills:

• Previous experience with or knowledge of HVAC and building products sold at the Profit Centre
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range -$43,000- $46,000 +profit sharing

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.