Patient Care Coordinator

Job Description

About us:

Dr. Haley, Dr. Foreman, Dr. Dempsey, and Dr. Ro are dedicated to their patient’s oral health and love being part of the Riverview community. We offer our patients a relaxing and entertaining experience in a warm, calm environment. Our team is passionate, and our goal is to give you a healthy smile. We offer a variety of services ranging from general dentistry, cosmetic dentistry, oral surgery, children’s services, and much more!

We pride ourselves on providing quality dental care and 5 stars on Facebook and Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology. Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Riverview Dentistry is conveniently located near the Findley Park area. We have been serving the community for years and treat all our patients like family!

www.riverviewdentistry.ca/

Schedule:

Monday to Friday (7:45 a.m. to 5:15 p.m.)

Benefits of Joining Our Team:

Competitive compensation
Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
Attend social and CE events to network with dental professionals in your community
Work-life balance and flexibility
Access to modernized technology to provide optimal oral care to patients
3 weeks paid vacation at 6% rate
3-4 sick days to be used as vacation days if you prefer to preschedule
1 week paid holiday from Christmas to New Year
Group Insurance for Health Benefits as of Jan 01, 2024, with options for RRSP
Uniform allowance provided
Free Dentistry
Free parking

Responsibilities:

Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
Effectively manage the recall system and accurately maintain the patient database
Process referral letters and other patient correspondence upon receipt from the provider
Manage and file all patient records and charts
Demonstrate active listening and empathy to patients using effective communication skills

About You:

Minimum 1 year of Administrator experience
Clinical background considered an asset
Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

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