Job Description

Reporting to the Supervisor or Manager in Billing and Payment, the incumbent of the position is primarily responsible for handling disbursement transactions with various levels of complexity.

Responsibilities

Reviews and/or processes received transactions accurately and in a timely manner.

Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.

Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.

Demonstrates a positive attitude in finding solutions to problems.

Contribute to the optimization of service efficiency by suggesting process improvements.

Collaborates effectively with the other departments within Disbursement services

How will you create impact?

You are able to build and maintain positive relationships with internal and external customers. You are motivated to ???Think Big?۪ and to express your ideas. You can manage high volumes of cases with aggressive turnaround times and service level agreements, by balancing new and existing cases and shifting priorities. You are solution focused with the ability to demonstrate the ability to make sounds decisions, apply analytic/systemic reasoning to positively impact results and the customer experience.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Competencies

Consistently meet or exceed productivity, quality and service standard objectives.?

Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases.?

The versatility to do many different types of work within the business area.?

Consistent demonstration of flexibility and adaptability in a rapidly changing environment.?

Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner?

Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.?

What We Are Looking For

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

College diploma or relevant work experience

Ability to work independently, with minimal direct supervision

Demonstrated decision-making skills

Entrepreneurship, initiative and attention to detail

Strong interpersonal skills and verbal and written communication skills

Ability to work in a fast-paced environment

Ability to respond positively and constructively to challenges and opportunities

Organizational skills and ability to multitask

Excellent customer service skills

Resilience and sense of adaptation

Solid problem solving and decision-making skills?

Self-starter with excellent initiative and attention to detail?

Successful experience in working in a fast-paced environment?

Consistently responds to challenges and opportunities in a positive and productive manner