Job Description

Holiday Inn Express & Suites St. John’s Airport is looking for a Customer Service Expert to join our Guest Services team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel.

The Hotel Porter/Shuttle Driver is a key position within our company. This role will contribute to the overall success of the Hotel by providing superior customer service and attention to detail with meeting room setups and our indoor heated pool.

Pay:

• $16.75 an hour
• Overtime pay
• Tips/Gratuity

Responsibilities:

• Provides superior customer service while shuttling hotel guests to and from the Airport
• Follows established procedures and policies when completing tasks
• Cleaning, sanitizing and tidying of all public areas of hotel
• Acts as an Ambassador for our hotel, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Assisting with setup and cleaning of meeting rooms
• Cleaning, sanitizing and testing of indoor heated swimming pool
• Complete basic maintenance tasks
• Assist with daily housekeeping tasks
• Other duties as required

Skills/Knowledge/Experience:

• Minimum 1 year experience in similar position preferred
• Class 4 Drivers License Required (will provide training and testing if necessary)
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Able to work flexible hours
• Professional appearance and attitude
• Bondable
• Exemplifies IHG’s core values and enjoys working in a culture of accountability

Additional Information:

• All positions will receive required training to fulfill duties & responsibilities

A variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Important note:

• * Holiday Inn Express & Suites would like to thank all interested applicants*
• * Only those selected for an interview will be contacted *

Job Type: Full-time

Salary: From $16.75 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Supplemental pay types:

• Overtime pay
• Tips

Work Location: In person