Job Description

Location: The Salvation Army Glenbrook Lodge

Switchboard Operator I

(Subject To Classification Review)

Long Term Care - Executive Offices

Temporary, Full Time (until May 4, 2024 with the possibility of extension)

02041DIF

Hours 75 bi-weekly (8 hour days) Salary CG-19 ($20.05 - $21.64 per hour) Competition Number 2024000682 Posted Date 26 January 2024 Closing Date 2 February 2024

About Us

Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.ca

Job Summary

The Switchboard Operator I will be primarily responsible for performing related clerical and receptionist tasks requiring prompt, accurate and courteous service, including answering phone calls and directing calls and visitors to the proper areas. This position will also be the main focal point for anyone entering the facility.

Job Demands

Requirements

By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):

Work demands do not result in considerable fatigue, requiring periods of rest.

There may be an occasional requirement to lift/move objects, such as files and records up to 10 lbs.

Constant fine finger/precision work while manipulating the computer responding to requests for information, using the paging system, or checking schedules.

Work is regularly impacted by interruptions and multiple time pressures/deadlines with a lack of control over work pace (i.e. emergency situations that need a co-ordinated response).

Exact results and precision are required when initiating emergency codes within the facility, or paging health care professionals.

Job Qualifications

Graduation from high school or equivalent.

A typing speed of 25 words per minute is required. A typing test may be administered by the Department of Human Resources Client Services.

Experience in the operation of a modern telephony system along with computer experience, a keyboarding course and good communication skills would be an asset.

A satisfactory record of work performance and attendance is required.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.

If this is an internal posting only, only applicants of the Eastern Health The Salvation Army Glenbrook Lodge CUPE Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health The Salvation Army Glenbrook Lodge CUPE Bargaining Unit.

Eastern Health requires internal employees applying on unionized clerical/administrative positions to have their educational documents on file and any required testing completed before the closing date of the competition (exception is the medical transcription test, which can be completed per competition). If you do not have your educational documents on your employee file, you should attach them when applying online or e-mail them to employment@easternhealth.ca. If testing is required contact Recruitment in your local area.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information For Recruitment Related Inquiries

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693

Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.