Job Description

Brandt is currently seeking a Receptionist for our Customer Support Center. This role is responsible for general office duties and departmental assistance.

For this position, we offer unique and creative shift options to accommodate the diverse needs of our team members. Our innovative approach allows for shorter shifts, compressed workweeks, and rotating schedules. We believe that providing flexibility in how we structure our work hours not only benefits our employees but also contributes to a dynamic and inclusive workplace.

Duties & Responsibilities

• Respond to telephone, e-mail, and in-person inquiries from clients, candidates, and other parties
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
• Type forms, letters, reports, and memos as necessary
• Receive and distribute all forms of paper correspondence
• Where necessary, assist in the compilation of data for various reports
• Coordinate the logistical aspects of departmental programs, such as meetings, seminars, workshops, special projects, and events
• Arrange and book meetings in boardrooms, off-site conference halls, and other locations; ensure the appropriate presentation equipment is there
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions
• Provide information to staff and/or clients about special activities
• Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence
• Maintain the reception in a tidy and presentable manner
• Ensure the necessary office supplies are stocked and obtained at the best possible price
• Coordinate employee coveralls with the vendor of choice
• Other duties as assigned
  
  

Required Skills

• Must have working knowledge of Microsoft Office
• Strong organizational skills are required
• Strong knowledge of general office procedures involving procurement, travel arrangements, budget management, etc.
• Able to write simple correspondence, including memos, letters, etc
• General mathematical skills
• Ability to apply understanding to carry out instructions in written, verbal, or diagram form
• Able to maintain filing systems and basic databases
• Excellent analytical and problem solving skills
• Meticulous records maintenance skills
• Superior telephone manners and strong interpersonal skills
• Strong written and verbal skills to communicate with all levels of the organization and its executive team
  
  

Required Experience

• Experience working on a multi-line switchboard is considered an asset
• High school diploma or GED, or an acceptable combination of education and experience
• 2-4 years of direct work experience in a receptionist capacity preferred
• Bilingual French & English is considered an asset