Customer Experience Verifications

Job Description

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level

NV-03

As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide.

You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs.

You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety.

General Information on the Position

Caisse Desjardins Ontario Credit Union Inc. serves 137,000 active members, primarily in the personal, commercial, real estate and agricultural sectors, from 48 branches with close to 840 employees. Its business volume exceeds $19.8 billion, with assets of more than $11.4 billion, including more than $8.1 billion in individual loans and more than $2.6 billion in business loans. The caisse’s balance sheet savings total is more than $6.6 billion.

Main Responsibilities

Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.
Contribute to business development and maintain business relationships through service delivery and activities.
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
Stay on top of the latest standards, products and services in your field.
Uphold compliance, security and risk management standards.

Other working conditions

The work arrangement for the position is full-time on-site work #LI-Onsite
Travel : 25% of the time
Temporary work: scheduled to end on December 31, 2024
Number of jobs available :1

Qualifications

High school diploma
A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Hold a mutual fund representative certificate from the Ontario Securities Commission
For vacant positions available in Ontario please note that knowledge of French is required

Specific knowledge

Knowledge of all counter and convenience products and services
Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
Knowledge of integrating data into systems
Knowledge of security measures, legal framework and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
Knowledge of service standards
Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with French and English-speaking partners, members and/or clients

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Communicates effectively, Situational adaptability, Tech savvy

Work Location

1545, rue Laurier Rockland (MT)

Trade Union

Non Syndiqué

Unposting Date

2024-02-15

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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