Customer Service Representative

Job Description

WHO WE ARE:

Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”).

WHAT WE OFFER?

Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
Wellness: Tailored well-being solutions available 24/7.
Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
Community Support: Paid Volunteer Day to give back to your community.
Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
Education: Tuition reimbursement program covering expenses up to $3,000 per year.
Development: Access to Fairstone Academy for comprehensive training and skill development.
Discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

A regular day for you will include:

Providing exceptional and professional service on every interaction and building rapport with our customers
Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.
Assisting customers in making changes to their payment arrangements, banking information and insurance records
Friendly and helpful onboarding calls with new customers
Responding to customer emails promptly in accordance with our core values

Must haves!

You possess excellent verbal and written communication skills in English and French
You thrive in a fast-paced, ever-changing environment.
You have amazing conflict resolution skills and the ability to make decisions independently.
You remain calm while solving issues and have the patience to deescalate difficult situations.
You are tech savvy and know your way through Microsoft Office Suite and Outlook

Extra- awesome to have:

Previous experience in a call center, automotive related business, or financial services organization
Post-secondary education

Working conditions:

Hybrid work model (3 days in office, 2 days from home)
You have flexible availability to work. Working hours can range anywhere between 8:00 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating!

WE ARE PROUD TO BE: Montreal's Top Employers 2023 by Canada’s Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

Learn more:

https://www.fairstone.ca/en/about/canadian-lender

https://www.linkedin.com/company/fairstone/mycompany/

If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent

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